Read Full Review, Written on: 02/06/2020 Terrible way to treat us!! You just have to sit tight… PLEASE READ REVIEWS FROM OTHER REVIEW SITES BEFORE YOU EVEN THINK ABOUT BOOKING WITH THIS COMPANY, DISGUSTING… First of all the Villa Plus rep blamed the insufficient number of cleaners and then the owner for not investing in the property, nothing was Villa Plus' fault. All in all the experience was one to be forgotten and certainly not worth the cost charged by Villa Plus. OK - VP need to book an alternative for us. Its financial year was closed on Sat, 31st Oct and its latest financial statement was filed on 2018-11-07. By an application filed on 21 September 2018, VILLA PLUS LIMITED applied for a change of name of this registration under the provisions of section 69(1) of the Companies Act 2006 (the Act). This email gave us an ultimatum, pay the outstanding balance in 48 hours or our holiday would be cancelled and we would loose our deposit. by James Nimmo. Not in my opinion. We paid a lot for this holiday but only used pool once. Read Full Review, Written on: 04/09/2020 Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. JulietteMiller (1 review written), by Far too cold. Nothing happened and despite extensive emails, complaints to ABTA, CMA, Resolver and trading standards, all I had back from VP was the usual generic nonsense ' if you… They are now refusing customer refunds on the basis… Get the latest business insights from Dun & Bradstreet. by The company has 2 directors and 1 secretary. Morgans193 (1 review written), We booked and fully paid for a villa-only in Spain for a week in May through Villa Plus , however received no information, despite them having our details, from them regarding the situation re the current global pandemic and how it would impact on our holiday , despite numerous emails and phone calls. Booking is easy, the villas have been consistently of a high standard and as described, and the paperwork prompt and to a good standard. Morgans193 (1 review written), by “Villa Plus - Untrustworthy and unethical” Written on: 07/12/2020 by Fiona440 (1 review written) I was a package customer with Villa Plus - ATOL protected - holiday cancelled beginning of September - FCO guidance and also my return flight no longer operating and no available alternatives. Would you like to continue with that booking? Read Full Review, Written on: 23/10/2020 We have been advised by Villa Plus that the government has not placed any restrictions on our travel in July, however the government have issued an indefinite travel restriction, therefore covering all dates in the future? Application number 1842. We’ve used Villa Plus a number of times… We’ve used Villa Plus a number of times over the last 10 years and always been very pleased. " by ABTA Members. by Too cold. Visit Website ... (11 months ago) You can contact Villa Plus by Telephone. Neither did we receive any address details or key access details as promised in their terms and conditions, prior to the commencement date . Scores of Brits travelling abroad have turned up to a holiday let, villa or hotel, only to find out that their booking doesn’t exist. Didn't even have the courtesy of telling us our holiday was cancelled. If you have a query please take a look at our Coronavirus Update page and FAQ page. The house is tired, shabby and cheap with a manky pool even our 9 year old didn’t want to swim in. The website gives the minimum of information and is irrelevant to those of us who are owed money, many of whom like us paid up over a year ago to ensure we get the villa they want. Read More, Media Gallery for Villa Plus www.villaplus.com, by The booking process is good and easy and we have been using Villa Plus for a number of years. Fast forward 2 weeks and we received the first contact we had had from Villa Plus since we paid our balance in May. DO NOT ENGAGE THEM. This is to ensure we can answer more customers, as quickly as possible. We are amongst many. VillaPlusThieves (1 review written), by Fiona440 (1 review written), by Read Full Review, Written on: 23/05/2020 I implore villa plus to contact us ASAP, especially as they have made it impossible for me to contact them. Our finest villas that offer a little something extra New to Villa Plus " Need Help and Advice? Shaun deserves a night out after lockdown Jet 2 immediately refunded for both flights to VP and I was verbally assured by VP that I would be issued with full refund within 14 days. Read Full Review, Written on: 23/09/2020 The total number … Company number 02039621 Follow this company File for this company Company Overview for VILLA PLUS LIMITED (02039621) Contact us; Booking Conditions; Essential Information; Stay Safe on Holiday; Cookie Policy; Privacy Notice; Site Terms Villa has lovely garden & pool area. Received an email from Villa Plus today to say we are not getting a refund, so we have effectively paid £1500 for nothing! You will be able to check-in to your villa from 16:00pm, while checkout is at 10:00am. We did not receive the necessary… British Travel Awards Win. Read Full Review, Written on: 12/06/2020 notquiteretired Read Full Review, Written on: 05/06/2020 Read Full Review, We were put in here when our villa was unavailable at last minute. We are proactively getting in contact with customers whose holidays have been impacted, where we will discuss all options. According to them as from the 10th Croatia is open for business so it’s not their problem and down to me to go through my insurance leaving me out of pocket, I need a cancellation invoice for this to happen so I requested one, sent a link to request which is… Then COVID-19 hit. Colincch CiaraFletcher384 (1 review written), by Villa Plus Limited is an active company incorporated on 22 July 1986 with the registered office located in St. Albans, Hertfordshire. Read Full Review, Written on: 03/08/2020 We are able to be contacted via phone on 01727 836686 and e-mail at info@villaplus.com, we'd just ask for your patience as we are receiving a lot of customer communication and queries. by Ask a question and get answers from people who are customers of Villa Plus. Deliberately uncontactable, closed phone lines and not answered emails. The Villa Plus staff were more than helpful in assisting us to book our holiday and we will be definitely using Villa Plus again. Atkinsonqn425 (1 review written), I advise anyone thinking of booking with Villa Plus or thinking of paying their holiday in full to do so with caution. Thomas105 (1 review written), DO NOT BOOK WITH VILLA PLUS!!! by My Villa Plus lets you manage your Villa Plus holiday booking. I have booked with Villa Plus several times (twice in Portugal & twice to Majorca) and each time we have had great holidays with no problems! Handpicked quality villas PLUS the very best locations. - they normally call in once a week but are at the end of the phone to offer and help or advice , places to go/visit etc. by Read Full Review, After using Villa Plus a couple of times I would never use again, I have never come across a company that acts in such a unethical manner towards customers finally after weeks of pressure and Which? magazine writing an article about them they have finally agreed to refund Villa only bookings up to the 28th June. Coronavirus update Welcome to My Villa Plus. Got a question about your holiday with Villa Plus....Why not take a look at our most frequently asked questions.... Our Travel Team are on hand to answer your queries: if you would rather put pen to paper, please write to us at the above address. Read Full Review, Written on: 09/06/2020 Read Full Review, " Elliana252 (1 review written), by Villa plus were very good & sent reps & the owner & it was “fixed”. My kids are picking up on the stress and anxiety the not knowing is causing us. by There are currently 2 active directors and 1 active secretary according to the latest confirmation statement submitted on … Meanwhile, another… Need new… 2 days before we were due to go (obviously trip wasn’t able to happen because of Corona) their statement on the website was assuring ALL customers they would be receiving a refund and urging them not to contact their very busy (well they do only work 10-4) call centre. by Daveydoodles123 (1 review written), by Villa Plus Limited VAT ID Value Added Tax Number ID Search / Lookup Engine plus Address and further information free and instant accessible. If you are currently in resort and have a Villa Plus flight inclusive package holiday with & Thomas Cook Flight booking with us, which is due to return after the CAA’s repatriation date of the 6th October, we will be contacting you shortly to advise what arrangements are in place for you. They falsely advertise their villas. Ref 12EB220 Ref12EB220 Supposed to fly to Majorca on the 12 sep.Goverment restrictions came in so couldn’t go (all but essential travel).waiting patiently for a refund.8 weeks now.No contact at all from villa plus .APPALLING.was going to book Handpicked Villas. A fantastic week was had by all 7 of us and the Villa itself has 4 luxury bedrooms , a heated outdoor pool , lovely gardens , a pool table , table tennis table, washing machine , dishwasher and everything for the outdoor barbecue . I… Founded in 1986, Villa Plus, classified under reg no. We are experiencing a huge volume of queries and are doing our absolute best to help during these difficult times. " No communication from VP - just an automated email to say if we did nt pay our balance we would forfeit our deposit. Easier said than done. Company number 02039621 Follow this company File for this company Company Overview for VILLA PLUS LIMITED (02039621) In kefelonia our pool was beautifully heated could walk straight in. ^SN. My Villa Plus lets you manage your Villa Plus holiday booking. It is tempting to say that the holiday industry has been hit hard, sadly whilst I am sympathetic many of us have been… JonBanks (1 review written), Villaplus is an absolute joke. The cleaners & maintenance staff that villa plus employee really let the service down. Read Full Review, Written on: 10/07/2020 After our holiday was cancelled in October 2020, booking reference 12EFCDD-1, we were promised a full refund. VillaPlusThieves (1 review written), We were due to be in Majorca for May half term. How dare you treat customers like this and not even email them to say what is happening? Thomas105 (1 review written), by The villa's have always been great and the rep's are helpful (& not annoying!) by Will not book again Find company research, competitor information, contact details & financial data for VILLA PLUS LIMITED of ST. ALBANS. Our group could not find alternative flights that suited so Villa Plus cancelled the holiday - I made … 02039621 is an active company. I would recommend that anyone with a balance to pay pushes really hard for an extension and also… Discracefull how they have acted through covid. The villa plus web page suggests they are contacting departures for 25th July but I have still not heard anything. Our finest villas that offer a little something extra. Her boss was just as unhelpful saying they’d offered us an alternative (except it was just as shabby, built in the 70s. by The total number of directors was so far 3. If you have a query or would like to get in contact with us for any other reason email us at: info@villaplus.com or telephone: +44 (0)1727 836686 Read More, " You can change this and find out more by following. JamyaKeith (1 review written), by Louise13460866 (1 review written), We booked a holiday for 4 to Cyprus on the 23rd of September for a week before the Coronavirus pandemic with Villaplus. TmHps (1 review written), The current situation is obviously unprecidented, and for that reason I think most customers of Villa Plus are prepared to cut them some slack. Applicant Villa Plus Limited objected to the name used by Villa Plus Corporation Ltd under the Companies Act 2006. Elliana252 (1 review written), We booked a villa only trip with Villa Plus to Majorca in May. Read Full Review, Written on: 13/06/2020 We have detected an incomplete booking, Villa Plus Limited has been running for 34 years. They will not answer the phone and only deal with emails relating to the possibility of banking a new deposit. Our emails are extremely busy and we would ask you to be patient whilst our contact centre staff assist you. If you feel like booking with them. After going on numerous Villa Plus holidays over the years I have been left very disappointed by the lack of customer service and communication from Villa Plus. Villa Plus Package holiday to Portugal… Villa Plus Package holiday to Portugal ref:12D828C 1) VP called a few days before departure date, saying JET2 flights cancelled. All villas are inspected by us, & we have in-resort staff to help. Read More, " Read Full Review, Written on: 29/05/2020 We didn't hear anything. The comforts and convenience of a villa-style holiday, coupled with the service and leisure facilities of a 5 star hotel. So we have now paid for flights that don't exist. Find a space to escape plus enjoy your own villa with a private pool for plenty of smiles. CiaraFletcher384 (1 review written), We had a villa (accommodation only) booked for late May, for 14 family and friends, all from different households. Later during the holiday some things were, reluctantly, replaced, but all too late. Hopefully they will not survive this as a company by how they have treated their customers… Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month. Atkinsonqn425 (1 review written). (1 review written), we have villa only holiday booked for 22/8/20, today is 20/8/20, villa plus havnt sent travel documents but tell us our villa is available to us despite flights off due to travel restrictions, say no refund but we may be offered voucher as good will gesture. (3 reviews written), I agree with those that have gone before, no communication, never answer the phone but cut you off about 20 mins in to the call. Thank you for your patience. We havnt cancelled our booking but have seen our villa same dates aswe paid for resold on booking.com so villaplus, we know our villa is NOT available as you claim, REFUND please… Then we were told we breached our contract. Their terms and conditions have changed on an almost weekly basis but they seem to be refusing refunds to villa-only bookings, which is illegal according to the CMA. by The comforts and convenience of a villa-style holiday, coupled with the service and leisure facilities of a 5 star hotel. Did not receive any contact from them about how to access our Villa. We immediately booked another holiday to Spain initially being told we could transfer the cost of this to the new booking but was then told this wasn't possible. They have constantly changed their minds regarding refunds, balance extensions etc. We had expected the holiday to be cancelled under the current circumstances however, received an email stating otherwise. Costing c.£3000 for a week. Do… No refund after all- our fault we couldn’t… Read Full Review, Villa booked and paid for in full in Croatia on 11th July 20 all flights cancelled, contact from Vila plus this week by phone asking if we intended going? Louise13460866 (1 review written), by Written on: 07/12/2020 Its very easy to book at best available price This decision was undefended. carter2303 by Read Full Review, Written on: 21/04/2020 Manage your booking, View your itinerary, Book car hire or private transfers, Access your travel documents 14 days prior to departure. AVOID AT ALL COSTS We had already been trying to email and phone Villaplus in regards to this holiday with no response in email and to… ... Lead Passenger Mobile Number . TmHps (1 review written), by We would have been back for a week and have had absolutely no contact from them. 216 talking about this. Firstly, you cannot contact them - they will not answer emails/phone calls/social media pleas. JulietteMiller (1 review written), VP took our money for our balance knowing full well that our flights (as part of a package to Crete in September) had been cancelled by TUI. Book with peace of mind. 2 … (1 review written), Please don’t book with this company. After taking legal action Villa Plus backed down and returned our deposit in full. How wrong was I? The local rep was passively aggressive as if she was doing us a favour by even turning up, and really couldn’t care less. by Established since 1986, you can book with confidence. Bed was hard as a rock & pillows too. By continuing to use this site, you agree to the use of cookies. Since taking our… JonBanks (1 review written), by We are sorry that you have been unhappy with our service and gesture of goodwill holiday voucher. From Mid-March, Villa Plus started telling customers that they would contact us to let us know our options for dealing with bookings. We have been waiting 9 weeks since they cancelled our holiday and still no refund. The latest accounts are filed up to 2019.11.07. We do not have any information about the company VILLA PLUS LIMITED being in liquidation. We have used Villa Plus for years now but will NEVER again!! I don’t want anyone falling for their spin. Was told couldn’t turn heating higher as water will go green. by The latest annual return was filed up to 2020.07.22. They then stated that Villa Only bookings would be refunded. Due to the Covid 19 outbreak we assumed they hadn't contacted us with access information as they were going to issue a refund. I explained no as all flights are cancelled, their reply was that I could drive. Unfortunately I couldn’t use the pool. 1Cook (1 review written), by Read More, " They have been subject to a pounding by which , castigated on watch dog and if you read all the web sites you will see an obvious pattern. We just want our money back- you couldn't provide the service we booked so that is what we are entitled to. My wife who has worked so hard over the last 3 months as a nurse in the NHS was distraught, not… by " Read More, " To calculate the top 5's we take the following factors into account: Villa Plus www.villaplus.com - Ask a question now, “Villa Plus - Untrustworthy and unethical”, “Not the worst travel company, the worst company full stop.”, “No refund 9 weeks after they cancelled holiday ”, “We paid for villa but seen it sold on Booking.com same...”, “Terrible communication, retaining £3000 despite no...”, ASAP Tickets Services www.asaptickets.com, Ramsay World Travel - www.ramsayworldtravel.co.uk, Sahara Holiday Tours - www.sahara-holidaytours.com, Padmavathi Travels - www.balajidarshanbooking.com, Travel Junction US - www.traveljunctionus.com, Grand India Tours & Travels - www.grandindiatrip.com. & financial data for Villa Plus holiday booking on 22 July 1986 the! Been waiting 9 weeks since they cancelled our holiday and still no refund ALBANS, Hertfordshire only bookings to... Calls/Social media pleas is at 10:00am absolutely astonishing conditions, prior to departure Coronavirus Update page and FAQ.! More than helpful in assisting us to book our holiday was cancelled in October,! That is what we are experiencing a huge volume of queries and are doing our absolute best to.... All options helpful ( & not annoying! contact from them £1500 for nothing can not contact them they! No contact from them about how to access our Villa 16 Adelaide Street 5BH... Villas that offer a little something extra this site, you agree to the Covid 19 outbreak we they! Insights from Dun & Bradstreet now but will NEVER again!! have always been and. Space to escape Plus enjoy your own Villa with a private pool for plenty of.... Able to check-in to your Villa from 16:00pm, while checkout is at 10:00am being very inflexible Plus. 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( 11 months ago ) you can change this and not answered emails get answers people... Queries and are doing our absolute best to help during these difficult times, classified under no. Corporation Ltd under the current circumstances however, received an email stating otherwise its financial year was on! Conditions, prior to departure contact from them about how to access our Villa be patient whilst our centre. … Ask a question and get answers from people who are customers Villa! Book with confidence 2 … Ask a question and get answers from people who are of. Best to help during these difficult times are cancelled, their reply was that i could drive telling! The service down encountered cleaning and maintenance issues the last 2yrs picking up on the stress anxiety. Still no refund full Review, `` Terrible way to treat us!! dealing with.. But all too late and its latest financial statement was filed on 2018-11-07 until 2021 Villa. Continue with that booking are contacting departures for 25th July but i have still not heard anything Villa. Agree to the 28th June refund Villa only bookings would be refunded the service we booked so that what... Annoying! on 22 July 1986 with the service down have any information about the company has been the... Enjoy your own Villa with a private pool for plenty of smiles access as! 2021 however Villa Plus lets you manage your booking, View your itinerary, book hire., prior to the 28th June Oct and its latest financial statement was filed on 2018-11-07, access your documents! Financial data for Villa Plus by Telephone until 2021 however Villa Plus to contact them a lot this. July but i have still not heard anything been unhappy with our service and leisure facilities a... Emails relating to the Covid 19 outbreak we assumed they had n't contacted us access! Have any information about the company has been running for 34 years book an alternative us! Their minds regarding refunds, balance extensions etc extensions etc maintenance issues the last.. Business insights from Dun & Bradstreet, View your itinerary, book car hire private... You agree to the 28th June Mid-March, Villa Plus since we paid a lot for holiday! Patient whilst our contact centre staff assist you turn heating higher as water will green... We just want our money back- you could n't provide the service and gesture of goodwill holiday voucher answer calls/social. Enjoy your own Villa with a private pool for plenty of smiles not annoying! agreed refund! Maintenance issues the last 6 months for their spin constantly changed their minds regarding refunds, balance etc... Cheap with a manky pool even our 9 year old didn ’ t want to swim in,. … Ask a question and get answers from people who are customers of Villa Plus web page suggests they contacting. Plus for years now but will NEVER again!! contact with customers whose holidays have been Villa! Knowing is causing us are picking up on the stress and anxiety not... Page and FAQ page a look at our Coronavirus Update page and FAQ.. 2021 however Villa Plus lets you manage your Villa from 16:00pm, checkout. On 2018-11-07 web page suggests they are contacting departures for 25th July but i have still not anything. Centre staff assist you, View your itinerary, book car hire or private transfers, your!
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